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Our Promise To You

Customer Satisfaction

Our commitment to outstanding customer service doesn’t end when you leave the store. With our Total Satisfaction Guarantee, you can be certain you have a quality product at a great price, while enjoying the benefits of a free lifetime service for your glasses.

Lifetime Aftercare

Your Optical People glasses come with a lifetime of aftercare service. 
We’re always on hand during opening hours for minor repairs and adjustments at no cost.
That’s our promise to you.

We Price Match

We love providing our products at great value. It means everyone has the chance to have amazing eyewear and still have money left over.  We doubt you’ll find the same product cheaper at another highstreet store; if you do, we promise to match the price.

60-Day Returns

You do have up to 60 days to return any items. As long as you bring in your receipt as proof of purchase, and the product is in the same condition as when we sold it to you, we promise to exchange it or give you a refund. If you want to upgrade your glasses bought in store within that 60 day period, we’ll happily do that for you, you just need to pay the difference.

  • Our Total Satisfaction Guarantee does not affect your statutory rights.
  • Price Match applies only to like-for-like products (ie same frame, prescription and lens option) bought in store, charged at full price and in stock at another high street store or superstore. 
  • Price match does not apply to discounted products or products bought or sold from vision express.com and other online retailers, auction websites or private sellers. 
  • Our Price Match promise is valid for 60 days from the date of purchase. We will need to see a formal quote/receipt on headed paper from the competing retailer and your receipt from the Vision Express store.
  • Our Total Satisfaction Guarantee is valid for all products and services purchased at Vision Express stores. For online purchases the Total Satisfaction Guarantee excludes price matching.
  • Please remember you’ll need your receipt and to return your unwanted items in the same condition as they were purchased. 
  • If the alternative you choose is higher in price, you’ll need to pay the difference.